Resources & Policies

Rules & FAQ — Amberjack

The general policies that apply everywhere, plus the rules specific to each property.

General Policies

What is the cancellation policy?

14+ days before check-in: full refund · 7–13 days before check-in: 50% refund · Less than 7 days before check-in: no refund. Refunds go to your original card. The same policy is restated at checkout and on your trip page, where you can cancel anytime.

What time is check-in / check-out?

Check-in 4:00 pm · check-out 10:00 am. Early check-in is an add-on when the calendar allows.

How do I get in?

Every stay is keyless — we email your door or gate code before check-in.

Can I change my dates?

Yes — sign in to My Trips. Most changes are instant; some reservations use a change request our team confirms within a day.

Are pets allowed?

Varies by property and residence — pet-friendly stays are marked on every listing and filterable in search. See each property's rules.

How do I change or cancel an RV site reservation?

RV site reservations don’t show in My Trips yet. To change or cancel one, call us at (850) 204-4598 or email info@realaway.com.

Resort Specific Rules

Property Guidelines

Can I bring a pet?

Companions are welcome with approval, so please reach out before your stay. Once approved, a pet fee covers up to two pets with no weight limit, and groups with more than two pets pay an additional fee. A pet brought without approval incurs a $200 fine plus a $200 pet fee.

Is the neighborhood quiet?

Amberjack sits in an active, lively neighborhood. You may hear traffic, neighbors or local activity, especially during the day and early evening, so it isn’t the best fit if you’re looking for a quiet or secluded stay.

Where do I park?

The driveway fits ten or more vehicles. Parking is in the driveway only; the garage isn’t available.

Are there pool rules?

Swimming is at your own risk. The owners and management accept no responsibility or liability for accidents, injuries or incidents, and by using the pool you agree to follow its safety rules.

Will the pool and hot tub be ready when I arrive?

The pool and hot tub may need cleaning or servicing when you arrive. Let us know any time and we’ll have them cleaned and prepared for you.

Will I see insects?

Possibly. The property sits near the water among natural, tropical vegetation, so Florida insects, including palmetto bugs and other small pests, can appear from time to time. It’s professionally cleaned and treated for pests regularly, and keeping doors closed helps. If you’re very sensitive to insects, this may not be the right fit; reserving confirms you accept these natural conditions.

What’s provided for my stay?

Wi-Fi, TVs, bed linens and bath towels are included, along with starter essentials: soap, shampoo, conditioner, trash bags, toilet paper and a roll of paper towels. Starter essentials aren’t replenished, so plan to pick up more if you need them.

Is there cable TV?

No. The TVs are Roku smart TVs without cable or live TV. Sign in with your own Roku and streaming accounts, since logins aren’t provided, and sign out of everything before you check out.

Is there a grill?

Yes, a charcoal grill is in the backyard. Please bring your own charcoal.

Is there a security deposit or rental agreement?

A security deposit may be required before arrival or at check-in. It’s processed as a credit card transaction and refunded after check-out, provided no issues arise. You’ll also sign a rental agreement once your reservation is confirmed.

Who is responsible for our group?

The primary guest shares the house rules with everyone in the group and is responsible for every guest’s actions and any charges, including damage or extra cleaning needed after the stay.

Will I need to show ID?

You may be asked for a government-issued ID on check-in day or during your stay.

Can we have visitors or host an event?

Only registered guests may be in your stay or on the property unless we’ve given permission. Parties and events aren’t permitted, and illegal activity is prohibited.

Are there noise rules?

Please keep noise down and be respectful of the neighbors; loud music and excessive noise aren’t permitted. A Minut noise-monitoring device is installed, and tampering with or removing it results in a $200 fee and immediate removal from the property.

Is smoking allowed?

No smoking of any kind, tobacco or cannabis, is allowed inside, and recreational drugs are prohibited anywhere on the premises. Either carries a $500 penalty.

Are there any other house rules?

Please leave the furniture where it is, and don’t set up tents or other structures on the grounds. A $50 charge applies for lost keys.